Hospitality Industry

Comprehensive COVID-19 response

Hospitality Industry Guidelines

There currently exists no evidence that Coronavirus is transmitted through food. Continue operating your current Food Control Plan, while ensuring proper hygiene practices are being followed stringently.

When the government relaxes the lockdown, allowing restaurants, bars and nightclubs to open, practice guidelines on physical distancing, restricting the number of people at your venue, and implementing a guest register for contact tracing.

The guest register should contain guests’ full name and address, phone number, email address, and the date and time of arrival to your venue. Let guests know that the details will be used only for contact tracing and remain in the register for a limited time.

Limit number of entries to avoid build up of crowds.
Implement queue management outside and within the store.
Frequent cleaning of consumer touch-points like handles, payment terminals.
Salt, Pepper, Sanitizers should be present on all tables and refilled as needed.
Promote use of hairnets, beard nets, clean aprons and cleaning cloths.
Keep vigilant and ensure that staff are well and are fit to work.
Follow your cleaning program stringently and increase frequency of cleaning.
Basic Introduction training for Covid–19 (symptoms, precautions).

Food workers must wash hands:

  • before starting work
  • before and after handling food
  • after handling waste
  • after cleaning duties
  • after using the toilet
  • after eating, drinking or smoking
  • after coughing, sneezing or blowing nose
  • if possible increase the areas of hand washing stations

General workplace guidelines

  • Personnel Precautions
    Wash hands often and wear PPE while working.
  • Vigilance
    Clean often using appropriate cleaning agents.
  • Contact Tracing
    If required, setup the capability to record your customers details.
  • Positive Environment
    Optimistic environment helps best practice adherence.
  • Social Distancing
    Ensure 6 feet or 2 meter distance between workstations.
  • Educate
    Reinforce best practices for personal hygiene and sanitization plans.
  • Daily Symptom check
    Monitor staff for symptoms of COVID-19.
  • Stay up to date
    Stay current with industry and government updates.

Operational Personnel guidelines

  • Personal Hygiene
    Wash hands frequently, wear PPE before entering work areas.
  • PPE or Uniforms
    Don fresh set of PPE gear before entering back into work areas.
  • Symptom check
    Check for symptoms – fever, cough, sore throat, shortness of breath.
  • Breaks
    Stagger break timing so social distancing is
    maintained.
  • Deliveries
    Deliveries and dispatches managed in a contact-less fashion.
  • Stay up to date
    Stay current with new work guidelines and health announcements.

Helpful resources