Retail Industry

Comprehensive COVID-19 response

Retail Industry Guidelines

There currently exists no evidence that coronavirus is transmitted through food. The virus spreads from person to person, mainly through respiratory droplets that people sneeze, exhale or cough.  

Convey to employees that viral infections can be avoided by following necessary precautions and etiquettes. A positive environment can help everyone remember hygiene best practices and avoid unnecessary panic.

Limit number of entries to avoid build up of crowds.
Implement queue management outside and within the store.
Frequent cleaning of consumer touch-points like handles, payment terminals.
Hand sanitizers should be provided by businesses where possible, at entry points.
Effectively supervise all areas where food is exposed to minimize contamination.
Keep vigilant and ensure that staff are well and are fit to work.
Stagger breaks, shifts and workstations to maintain social distancing.
Basic Introduction training for Covid–19 (symptoms, precautions).

Food workers must wash hands:

  • before starting work
  • before and after handling food
  • after handling waste
  • after cleaning duties
  • after using the toilet
  • after eating, drinking or smoking
  • after coughing, sneezing or blowing nose
  • if possible increase the areas of hand washing stations

General workplace guidelines

  • Personnel Precautions
    Wash hands often and wear PPE while working.
  • Vigilance
    Clean often using appropriate cleaning agents.
  • Contact Tracing
    If required, setup the capability to record your customers details.
  • Positive Environment
    Optimistic environment helps best practice adherence.
  • Social Distancing
    Ensure 6 feet or 2 meter distance between workstations.
  • Educate
    Reinforce best practices for personal hygiene and sanitization plans.
  • Daily Symptom check
    Monitor staff for symptoms of COVID-19.
  • Stay up to date
    Stay current with industry and government updates.

Operational Personnel guidelines

  • Personal Hygiene
    Wash hands frequently, wear PPE before entering work areas.
  • PPE or Uniforms
    Don fresh set of PPE gear before entering back into work areas.
  • Symptom check
    Check for symptoms – fever, cough, sore throat, shortness of breath.
  • Breaks
    Stagger break timing so social distancing is
    maintained.
  • Deliveries
    Deliveries and dispatches managed in a contact-less fashion.
  • Stay up to date
    Stay current with new work guidelines and health announcements.

Helpful resources